FAQS
When is live customer service available?
A friendly representive is waiting to answer your questions.
We're here everyday from 9:00-18:00 (GMT+8)
Can I email my questions or concerns?
Sure, Just send a message to van-77@foxmail.com and we'll have an answer for you within 12 hours.
For the fastest response, be sure to write down your order number in the message body.
ORDERING INFORMATION
Do I have to order online?
We welcome orders by email. You can send your order list to van-77@foxmail.com
How do I change my order?
You can change or cancel your order at any time before it enters the shipping process.
Please contact a customer service online chat or send email to van-77@foxmail.com as soon as possible if you would like to change or cancel your order.
If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.
We cannot change, cancel, or correct your order in any way after it has entered our shipping process.
What should I do if my order doesn't arrive?
Please contact us if your order does not arrive as expected.
The item might lost on the shipping way.
we will ship new package again for free.
Can I place an order for my retail business?
We welcome corporate orders and are pleased to be able to offer volume discounts on our jersey price.
- Please contact us by email at van-77@foxmail.com
Shipping
When will I receive my order?
Delivery to most physical addresses occurs within 5 to 25 business days.
The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order.
What shipping do you use?
We ship offer free air shipping, and you can pay Express Shipping to let your package get faster.
May I ship to a post office box or private box address?
Yes, if you add PO Box shipping address we can only ship use China Post Or EMS.
Do you charge tax?
We do not charge tax for Non-EU countries when you check out, but your local customs officials will assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery.
May I return an item?
Please contact us before returning an item for an estimate of your return shipping charges.
What should I do if I am missing an item or if I received a defective or incorrect item?
Please accept our apologies if your order was not processed correctly.
Just contact us, and we will do our best to correct your order as efficiently as possible.
We can usually ship again for free.
What else?
1. You may return your purchase to us up to 30 days from the receipt date.
2. Products must be in marketable condition and in the original box and/or packaging.
3. For used items, we provide you with limited 30-day warranty. After that, please refer to the manufacturer's warranty policy.
4. Once we receive your returned parcel, it will be checked by our fulfillment center. Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 2 days.
5. Please contact us to avoid any delays in processing your refund.
